Shipping policy

SHIPPING AND DELIVERY

Shipping and delivery dates provided through the Services are estimates only and are not guaranteed.

Delivery may be affected by carrier operations, weather, customs processing, holidays, address issues, natural disasters, and other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Additional shipping charges resulting from an incorrect or incomplete address, refused shipment, unsuccessful delivery, or package returned to us may be the customer’s responsibility.

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s operations and procedures.

If a shipment is lost or materially damaged during transit, please contact us so that we can determine whether a carrier claim or other appropriate remedy is available.

Damage to external shipping packaging does not necessarily indicate damage to the merchandise inside and does not independently create a right to a refund, return, or exchange.